The Which website describes it like this: The retailer needs to give you a digital copy of FIFA 17. This means your product was not as described. You bought an Xbox with a digital copy of FIFA 17. The Act means that retailers are responsible for providing goods that are: In the UK, you are covered by the Consumer Rights Act, and the retailer is 100% liable for being in breach of it. Microsoft credited £50 to my account to buy a digital copy of Fifa. Back to Microsoft.ĮDIT EDIT: Finally got sorted. It just sits at waiting for advisor forever.

At least if there's an issue you can challenge it there & then.ĮDIT: Getting no response off live chat with EA. So yeah, open the console and check before you leave the store folks. It's a shame, there's no way I'm paying the £50 for a digital version of a game I should have got with my console. I'm about to contact EA now, but I don't hold out much hope. She said my best chance would be contacting EA & hoping they would give me a code. The woman tried, she even spoke to her supervisor, but told me as it's a 3rd party title, and not Microsoft, they can't issue me a new code. They sent me back to Microsoft.Īfter contacting Microsoft again, they still can't help. They couldn't return the console as it was faulty, and since they never see the codes, they couldn't replace it. I called the retailer again, and again they apologised and said there was nothing they could do. After I told them I had done that, they insisted that I try again. I spoke to the retailer, who stated as the console worked, and the code was packed in the sealed box from Microsoft, they could not offer a return or replacement & advised me to go to Microsoft.Īfter spending an hour talking with Microsoft, they told me there was nothing they could do, and I had to go back to the retailer.

The FIFA 17 code that was packed in the console was missing the last 5 digits.

I've just spent the past 2 hours on calls & live chat between Microsoft and the retailer I got the console from.

Xbox one s with fifa 17